Frequently asked
questions

Postiva gives you a free personal address at our warehouse in Warsaw. Shop in any Polish online store — even the ones that don't ship abroad — and use our address at checkout. Here's the flow:

• Register and get your free Polish address and personal client ID.
• Order from any Polish store, entering your Postiva address and client ID at checkout.
• We receive your parcel, photograph it and store it free for 30 days.
• We consolidate several parcels into one, then forward everything to your door. You get a tracking code by email.

Need to check your parcel before shipping or combine several orders into one? Just contact support — we're always happy to help.

No. Registration on Postiva is completely free, and your Polish address is yours forever with no subscription or monthly fee. We recommend registering even if you're just browsing — you may want to use our forwarding service later.

When registering, please enter your email carefully and provide your phone number in international format. This ensures the tracking code for your parcel reaches you without fail.

All your personal data is carefully protected and never shared with anyone.

Postiva has no restrictions on forwarding parcels from Poland. Wherever you are, we're glad to deliver. We most often ship to these countries:

United Kingdom, Denmark, Finland, Norway, Sweden, Switzerland, Estonia, Latvia, Lithuania, Austria, Belgium, France, Germany, Italy, Netherlands, United States, Canada, Czech Republic, Slovakia, Hungary, Romania, Bulgaria, Greece, Spain, Portugal, Georgia, Israel, Turkey.

Don't see your country? Contact our support team — we'll still deliver your parcel to your doorstep without any problems.

The delivery cost depends on the size, weight and destination country of your parcel. You'll find full pricing on our Tariffs page, or you can calculate it there in a few seconds. There's no membership and no hidden fees.

Every customer gets a personal client ID. You add it next to your name in the delivery address when ordering from a Polish store, and it appears on the parcel label. That's how we match each incoming parcel to your account. We then pack it carefully and forward it to you.

The maximum weight of the standard shipment is 30 kg. We are possible to receive parcels also over 40 kg. In some cases, for example, for the delivery of large and heavy auto parts (eg car bumper, car doors) or bulk purchases in Poland, we use delivery on pallets.

If you want to receive over 30 kg parcels, contact us first: [email protected]. We will be able to offer the best price for the delivery of the parcel to your country.

Volumetric Weight, or dimensional weight, is used when the space occupied by a load in a car or an airplane may be greater than the actual weight of the load. Compare this to your actual weight and use the higher of the two shipping rates. The volumetric weight for international shipments is calculated using the formulas below. Length x width x height in centimeters / 5000 = volumetric weight in kilograms rounded to the nearest 0.5 kg.

Dimensional scales of volumetric weight for individual carriers:

• UPS: L x W x H / 5000 = weight in kg
• DPD: L x W x H / 6000 = weight in kg
• GLS (max.dimensions: length 200cm, height 60cm, width 80cm, length + circumference: 300cm

The valuation takes into account the higher, actual or dimensional weight.

• Perishable, infectious, or odorous products, human and animal remains, live animals and plants
• High-value goods, e.g. cash, precious metal, valuables, real pearls, precious stones, etc.
• Artworks, with incalculable values, temperature-unstable goods requiring controlled temperature
• Ammunition, firearms, explosives, and other articles meant to be injured or killed, Goods subject to excise duty, alcohol, tobacco products
• Goods or consignments the sending of which is prohibited by any applicable law

No. In this case, the parcel would be refused and it would go back to the sender.

Bank transfer is our main and safest payment method. Once your parcel is ready to ship, we send you an invoice with the delivery cost, which you can pay via your mobile banking app or at a bank branch.

The invoice clearly shows the cost of transport within Poland and the cost of international delivery to your country.

Please note it takes 1–3 banking days for the payment to be credited to our corporate account.

Typical delivery time is 5–7 business days from our warehouse in Warsaw to your door, and up to 14 business days in exceptional circumstances. Delivery times vary by destination country.

We do our best to make sure your parcel reaches you as quickly as possible, and you can track it in real time the whole way.

Postiva works with almost all major transport companies and always looks for the best price for your shipment. Our main partners are GLS, DPD and DHL.

These are carriers with an excellent worldwide reputation. Every day we forward hundreds of parcels from Poland around the world, and thanks to these partnerships, delivery problems are kept to an absolute minimum.

Every parcel we send is packed very carefully — we know how important it is that expensive and fragile items arrive intact.

If your parcel arrives damaged, be sure to note it when receiving it from the courier. The courier company that delivered the parcel is responsible for transit damage, and you can claim full compensation from them.

Always inspect your parcel together with the courier representative. Claims made after the parcel has been accepted cannot be processed.

Yes. Just let us know — for example in the order comment — that you'd like everything sent as one shipment.

Consolidation saves a lot on international shipping. If you order 5 or 10 different items from separate Polish sellers, each would normally charge international delivery separately.

By combining them into one parcel with Postiva, you often save enough to cover another purchase entirely.